Making a complaint
We aim to provide our patients with a high quality of services and care. If your expectations have not been met in any way then we would like to know. In the first instance, patients are encouraged to discuss all aspects of their care with the staff looking after them. This is often the quickest and most effective way to resolve any issues or concerns.
You may also contact the practice management team who can guide you through the feedback and complaints procedure. To do this, you have three options:
Call the Site Manager on:
Fernbank Site: 0121 678 3800
Saltley Site: 0121 328 4223
Write to: Neelu Jaswal
Saltley Health Centre, Cradock Road, Birmingham B8 1RZ