Advice on Coronavirus
IMPORTANT UPDATE TO PATIENTS REGARDING CORONAVIRUS WORKING AND ACCESS TO GP SERVICES
As you are aware the Coronavirus pandemic continues and as such restrictions apply across many parts of society.
The NHS response is aimed at minimising risk, preserving Personal Protective Equipment (PPE) supplies and preventing harm to patients and NHS staff.
To protect everyone, walk-in access to GP surgeries is currently being restricted to reduce the spread of Coronavirus.
Following advice from NHS England and Birmingham & Solihull Clinical Commissioning Group, the primary method for patients to currently access the surgery will be virtual appointments (telephone/video) in the first instance followed by face to face consultations in a controlled manner.
The practice is OPEN for your health care needs. The way in which you can access us has changed. This is to keep you safe and ensure we can continue to deliver all your healthcare needs throughout this period. All your requests for healthcare appointments are now being triaged over the phone/video and assessed by a Clinician as to the safest and most appropriate way to provide your healthcare needs. We offer telephone appointments, video consultations and face to face appointments. We ask you only to attend with a pre-booked appointment wearing a face covering and follow instructions at the entrance where your temperature will be checked and a few simple questions asked.
For prescriptions please ensure you have nominated a pharmacy for electronic prescriptions. This can be done either at the pharmacy of your choice or by the surgery via phone.
For more information regarding Coronavirus please visit:
Consultations – telephone, video and face to face
In order to safeguard our patients and staff from coronavirus, we will now be offering telephone triage appointments with our clinicians. If following this we need to see you, we will offer you either a video consultation or arrange to see you at the practice where we are able to provide you with a safe consultation room.
Your GP will normally talk through how to set up the video consultation over the phone which is usually straightforward. Do not worry if you are finding it difficult to use this digital option. We will help to arrange an alternative consultation if necessary.
We are continuing to offer pre bookable appointments with our nursing team. These can be arranged by contacting the surgery.
If you suspect that you or someone you have come across may be an adult victim of modern slavery and in need of help, please contact The Salvation Army’s confidential and anonymous referral helpline on 0800 808 3733 – available 365 days a year, 24/7 with interpretation services where needed.
Saltley And Fernbank Medical Practice are piloting a call centre which will be manning all appointment bookings from 8.30 am until 6.30 pm, Monday to Friday. The call centre will be going live on Monday 21.12.2020, we hope this will allow for reduced waiting times and become a much more efficient service for our patients.
We have had our Flu Vaccines delivered so all patients can ring to book an appointment. We also have the Childrens Nasal Flu in stock so all children aged over 2 and up to primary school age can be booked infor this vaccine. If the Childrens Nasal Flu has been declined due to its containing gelatin, we have now been authorised to use the injectable flu vaccine which does not gelatin. Please contact the surgery to book an appointment.
A Safe Surgery is a GP practice which commits to taking steps to tackle the barriers faced by the socially excluded groups, such as: migrants, rough sleepers, the homeless, and gypsy travellers in accessing healthcare. At a minimum, this means declaring your practice a ‘Safe Surgery’ for everyone and ensuring that lack of ID or proof of address, immigration status or language are not barriers to Patient Registration.
Registering as a Safe Surgery means practices can receive a range of support, including resources to support practice staff, but will also enable the socially excluded groups of people – many of whom may be vunerable and at risk to access primary care with ease and confidence.
The Safe Surgeries initiative is endorsed by the Royal College of GPs. For more information about Safe Surgery, please see the NHS website.
10 tips to help if you are worried about Coronavirus
The coronavirus (COVID-19) outbreak means life has changed for us all. It may cause you to feel anxious, stressed, worried, sad, bored, lonely or frustrated.
It's important to remember it is OK to feel this way and that everyone reacts differently – for most of us, these difficult feelings will pass.
There are some simple things you can do to help you take care of your mental health and wellbeing during times of uncertainty. Doing so will help you think clearly, and make sure you are able to look after yourself and those you care about.
Click here for our 10 tips to help improve your mental health and wellbeing.
We pride ourselves in taking care of our patients and providing them with the best available medical care according to their needs.
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